Box Office/Tickets

Posted On: May 7, 2009

Box Office Location:
The box office is located INSIDE THE LOBBY and is accessible from either hallway leading in from the parking garage entrance. Follow the posters away from the garage and towards the towers.

Box Office Phone Number: (713) 772-5900

Box Office Hours:
Monday – Friday, 10am – 6:00pm (Central Time)
Saturday & Sunday – Open at 12 noon ONLY if an event is scheduled. Please call ahead!

Forms of payment accepted: Cash, Visa, MasterCard, American Express and Discover

Credit Card Verification Policy:
For safety and security reasons, tickets purchased by credit card may only be purchased by the actual credit card holder. Arena Theatre and it’s official ticket vendor use a credit card verification system that will only process  allow tickets to be printed and mailed to persons orders whose name, address, and phone number match that supplied by the actual credit card’s issuing bank.

Facility Fees:
Tickets purchased for Arena Theatre events are typically subject to a non-refundable per order facility fee. These fees are necessary to offset ticket order processing service fees, phone/call center services, ticketing vendor fees, internet provider services, ticket stock and other ticket expenses. These fees are always non-refundable regardless of cancellations or postponements.

Ticket On-Sale Information:
Events are generally posted as soon as they are on sale and may be announced as early as a week prior. To find out if tickets are going on sale at a certain time, To see our show line-up, please check the event on our home page or call (713)772-5900, or sign up for email alerts at www.arenahouston.com.

Accessible Seating:
Accessible seating is available at Arena Theatre. For additional information regarding the availability of accessible seating please call the box office at (713)772-5900, or send an email to ticketing@arenahouston.com

Tickets and Children:
Discounted ticket prices for kids are SOMETIMES available for various shows. Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act. Arena Theatre must rely on parents, guardians and those responsible for supervising children under 13 to decide which events are appropriate for such children to attend.  Additionally, Arena Theatre cannot prohibit minors from visiting this site and advises you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that may be deemed harmful to minors.

Purchasing Tickets:
All Arena Theatre events can be purchased directly at the box office, by phone at (713)772-5900, through authorized ticket outlets or online at arenahouston.com. On some occasions promoters that RENT the Arena Theatre may allow tickets to be available through other outlets. If such is the case the website event will note it.

Will-Call Tickets/VIP Passes:
• A confirmation number, picture ID, and the credit card used to purchase the tickets are required to pick up tickets at the box office.
• Will-Call tickets purchased through official Arena Theatre points of purchase, by phone or over the Internet are available for pick up 2 hours prior to the event start time and can be picked up at the designated will-call window.
• Tickets or passes left by touring personnel usually arrive in the box office approximately one hour before the event start time. Unfortunately, the Arena Theatre box office personnel have no way of knowing who is to receive tour personnel tickets until they are delivered to the box office by the tour company.
• Box office will not accept will call tickets left by patrons

Lost/Stolen Tickets:
The Arena Theatre is not responsible for lost, stolen, or damaged ticket(s). The ticket(s) cannot be replaced if lost, stolen, or damaged. All sales are final.

Cancelled or Rescheduled Events:
In the event a performance is cancelled or rescheduled, information is immediately placed on the Arena Theatre website and information may be sent via phone and/or e-mail if contact information was provided at time of purchase. However, please be aware that there is no way to ensure that every ticket holder will be contacted. Local media may provide cancelled or rescheduled information as well.

If an event is cancelled, refunds will be be issued by the box office or through the point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. If you are not able to attend the rescheduled date a ticket of similar value or a credit voucher may be available for a future event of your choice. Ticket exchange”””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””’’s grace period is valid for an event within 30 days from original rescheduled date. Please be aware that special or third party rental events may not be included.

Refunds:
There are NO REFUNDS OR EXCHANGES for tickets purchased. If an event is cancelled, tickets may be refunded at the box office or point of purchase. If a performance is cancelled and is not re-scheduled, the Arena Theatre may issue a refund for the FACE VALUE of the tickets ONLY and any fees over and above the FACE VALUE are NOT REFUNDABLE, including, but not limited to, facility and ticketing fees.

Inclement Weather:
All shows at Arena Theatre are “rain or shine” events. Only in extreme inclement weather are shows cancelled or postponed. In these situations, you can visit this website, call the box office or listen to the local media for any updates.

Thermal Tickets:
As a security measure, tickets printed for Arena Theatre events are printed on thermal paper. The writing on the face of the tickets is burned onto the ticket surface rather than printed. Tickets stored in cars, especially in glove boxes or on dashboards, or in other places of extreme heat, may turn completely black and become unreadable. This can happen even if they are in an envelope. Tickets should be returned to the box office to determine if they can be replaced.

Backstage Passes:
Backstage passes can never be purchased. These passes are supplied by touring personnel only. Backstage passes are very limited and usually only provided by radio stations, fan clubs, or artist management. Many radio stations hold contests to win the backstage passes to meet your favorite star. Also, several artists take time before or after each show they perform to meet the members of their fan clubs. Arena Theatre personnel cannot give or sell backstage passes to patrons or give out tour personnel information.

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Specific Terms of Use
Policies

Arena Theatre (“Member”) outsources its box office services (the “Services”) to Vendini, Inc. (“Vendini”) the provider of the ticketing/donation service. Vendini values the privacy of our members and customers. Please visit www.vendini.com/privacy for a complete description of how we use the information that you may provide to us. Your use of our ticketing or donation services constitutes your consent to our privacy policies.

Conditions of Sale

Please present your identification along with the credit card used to purchase tickets at the box office at time of ticket pickup. Failure to bring identification and matching credit card will prevent us from releasing the tickets to you. NO EXCEPTIONS WILL BE MADE. Box office closes at 10 pm the night of event. Please make arrangements to get will call before that time. No Refunds. No Reprints. No Cameras Allowed. Download the NEW ArenaTheatre Mobile App FREE for iPhone, Droid and Blackberry phones! Lost/Stolen Tickets: The Arena Theatre is not responsible for lost, stolen, or damaged ticket(s). The ticket(s) cannot be replaced if lost, stolen, or damaged. All sales are final. ETICKETS ONLY: PLEASE PRINT YOUR TICKET(S) ON A LASER PRINTER IF POSSIBLE, TO AVOID TICKET SCANNING PROBLEMS. INK JET PRINTERS TEND TO SPLATTER INK CAUSING TICKETS’ BARCODES TO BE ILLEGIBLE. By placing your signature below, you agree to be bound by the terms and conditions of this sale, which can also be found at http://www.arenahouston.com/events/box-office. X ________________________________________________ ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. TAXES ARE INCLUDED IN TICKET PRICE. The Arena Theatre does not offer refunds for cancelled or re-scheduled events. The Arena Theatre reserves the right to re-schedule a performance and in doing so, you agree to accept the rescheduled date and are aware that tickets purchased will be honored at the re-scheduled date. If a performance is cancelled and is not re-scheduled, the Arena Theatre may issue a refund for the FACE VALUE of the tickets ONLY and any fees over and above the FACE VALUE are NOT REFUNDABLE, including, but not limited to, facility and ticketing fees. All dates, times, artist(s) & ticket prices are subject to change without notice and are not a condition of ticket sales or refunds. No refunds. NO Exchanges. In the event of a cancellation for which there is no rescheduled date, a refund or house credit for the face value of the ticket ticket may be issued, at the option of the management. Actual performance start time and performance duration is not determined by Arena Theatre Staff/Management and is therefore not responsible for any event delays or performance length, which is solely determined by Artis(s) and/or Artist(s)’ Management. $10 Parking is available in the parking garage. The Arena Theatre Management does not manage the parking garage on the premises and is not responsible for parking issues.

NO REFUNDS OR EXCHANGES ALL DATES, TIMES, ACTS & TICKET PRICES SUBJECT TO CHANGE WITHOUT NOTICE & ARE NOT A CONDITION OF TICKET SALES. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE GAME, EXHIBITION, EVENT, OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF BEING INJURED BY THROWN, BATTERED, KICKED, SHOT, ETC. OBJECTS AND YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ARE ALLOWED TO BE BROUGHT INTO THE ARENA THEATRE. RECORDING DEVICES, STILL CAMERAS, OR VIDEO CAMERAS MAY NOT BE PERMITTED FOR ALL EVENTS. PLEASE CALL AHEAD TO CONFIRM THAT THEY WILL BE PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. ARENA THEATRE MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY ARENA THEATRE MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (I.E., TICKETING OPERATIONS FEE, FACILITY FEE, SHIPPING FEES, ETC.). ARENA THEATRE RESERVES THE RIGHT TO CANCEL ANY TICKET FOR ANY REASON.

Disclaimers

VENDINI DOES NOT PROMISE THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SERVICES WILL PROVIDE SPECIFIC RESULTS. THE SERVICES ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED THROUGH THE SERVICES IS SUBJECT TO CHANGE WITHOUT NOTICE. VENDINI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VENDINI DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SERVICES. YOUR SOLE REMEDY AGAINST VENDINI FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. Vendini reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Services, or any portion of the Services, for any reason; (2) to modify or change the Services, or any portion of the Services, and any applicable policies or terms; and (3) to interrupt the operation of the Services, or any portion of the Services, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED UNDER LAW, VENDINI AND ITS AFFILIATES, SUPPLIERS AND PARTNERS HAVE NO OBLIGATION OR LIABILITY (WHETHER ARISING IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR LIABILITIES (INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF DATA, REVENUE OR PROFIT) ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. THE FOREGOING LIMITATION APPLIES TO DAMAGES ARISING FROM (i) YOUR USE OR INABILITY TO USE THE SERVICES; (ii) COST OF PROCUREMENT OF SUBSTITUTE GOODS RESULTING FROM ANY GOODS PURCHASED THROUGH THE SERVICES; (iii) THIRD PARTY CONTENT MADE AVAILABLE TO YOU THROUGH THE SERVICES; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICES. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL, CONSEQUENTIAL OR OTHER TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY AND THE LIABILITY OF EACH OF OUR OFFICERS, MANAGERS, INVESTORS, EMPLOYEES, AGENTS, ADVERTISERS, LICENSORS, SUPPLIERS, SERVICE PROVIDERS AND OTHER CONTRACTORS TO YOU OR ANY THIRD PARTIES UNDER ANY CIRCUMSTANCE IS LIMITED TO A MAXIMUM AMOUNT OF $100.

Indemnity

You agree to indemnify and hold Vendini, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Vendini by any third party due to or arising out of or in connection with your use of the Services. Your indemnification obligation will survive the termination of your use of the Services.

Governing Law; Dispute Resolution

You agree that all matters relating to your access to or use of the Services, including all disputes, will be governed by the laws of the United States and by the laws of the State of California without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in San Francisco, California, and waive any objection to such jurisdiction or venue. Any claim hereunder must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys’ fees.

Void Where Prohibited

Vendini administers and operates the Services from its location in San Francisco, California USA. Although the Services may be accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. Vendini reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

Ticket Usage Conditions:
Your ticket is a revocable license to the specific seat and for the date and time (unless event is rescheduled) listed on the front thereof. Arena Theatre reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person whose conduct is deemed to be disorderly, who uses vulgar or abusive language, or who fails to comply with the rules of the theatre. Unauthorized resale or attempted resale is grounds for seizure and cancellation without a refund. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so may be void. You agree not to transmit or aid in transmitting any description, account, picture, or reproduction of the event, performance, or exhibition for which the ticket is issued. You acknowledge that the event may be broadcast or otherwise publicized, and grant permission to utilize your image or likeness in connection with any live or recorded transmission or reproduction of such event. You may not bring alcoholic beverages, illegal drugs, controlled substances, professional cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers of any kind into the premises. Your ticket is valid only for the event and seat for which it is issued. Your ticket is not redeemable for cash. It is unlawful to reproduce your ticket in any form.

Event date and time are subject to change. You assume all risks and danger incidental to the event for which your ticket is issued, whether occurring prior to, during, or after the event, and you voluntarily agree that the management, venue/facility, artist(s) performing, participants, participating clubs, Arena Theatre and all of their respective parents, subsidiaries, affiliates, and their respective officers, directors, owners, employees, agents and representatives are expressly released from any claims arising from such causes. Your ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of the theatre, artist and/or promoter. The use of professional cameras, video, or audio recording equipment is prohibited unless otherwise indicated by Arena Theatre, artists, or promoter of the event.

Proprietary Rights:
This website, including all website software, databases, proprietary information and other materials provided on or through the website, including any data, text, designs, graphics, images, photographs, illustrations, audio and video clips, logos, icons and links are owned and operated by Arena Theatre and are protected by U.S. and international copyright, trademark and other laws.  All marks, logos, names and photographs appearing on the website are trademarks of their respective owners.

Privacy:
By visiting this website and providing us with your contact information at the time of ticket purchase, you agree that you are expressly and affirmatively consenting to our use of the information that you provided solely to receive notifications on upcoming Arena Theatre events.

Arena Theatre”””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””’’s contact and purchase forms require you to give us contact information (name, email address and/or phone number) Our purchase forms require you to provide us with certain financial information (credit card numbers). Arena Theatre may also collect IP addresses that are not unique to your computer. We WILL NEVER share any your information with advertisers or any other third parties.

Financial Information:
Any financial information you give Arena Theatre at time of purchase will be used only in the processing and delivery of tickets to you. Your information will be used to verify a transaction and receive the money directly from your credit card company. Non-financial information may be used by the shipping company, if one is selected, to deliver the tickets to you. Some financial information may be used by Arena Theatre to identify you as the customer who purchased tickets (e.g., the last four digits of your credit card number and/or zip code). We may provide your financial information during dispute resolution and customer service at Arena Theatre on the date of the event. We may disclose specific financial information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of Arena Theatre and it’s respective officers, directors, owners, employees, agents and representatives.

Security:
Arena Theatre utilizes all of the latest, state-of-the-art technological advances to ensure that your financial transaction is secure. Encryption of all your information, including credit card number, name, and address, is standard so that it cannot be read as it travels over the Internet. If you have any questions about our ticket vending security, please contact Arena Theatre ticketing customer support at ticketing@arenahouston.com

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Warnings

THE HOLDER OF AN ARENA THEATRE TICKET VOLUNTARILY ASSUMES ALL RISK AND DANGER OF PERSONAL INJURY (INCLUDING DEATH) AND ALL HAZARDS ARISING FROM, OR RELATED IN ANY WAY TO, THE EVENT, WHETHER OCCURRING PRIOR TO, DURING OR AFTER THE EVENT HOWSOEVER CAUSED AND WHETHER BY NEGLIGENCE OR OTHERWISE. THE HOLDER AGREES THAT ARENA THEATRE (AND ITS AGENTS, OFFICERS, DIRECTORS, OWNERS AND EMPLOYEES) IS NOT LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES.

NOTIFY AN USHER, SECURITY PERSONNEL OR POLICE OFFICE IMMEDIATELY IF YOU NEED ANY TYPE OF ASSISTANCE.

WARNING: EXCESSIVE EXPOSURE TO LOUD MUSIC WILL DAMAGE YOUR HEARING.

Updated 09/30/2011
Ticketing services provided by Vendini. All other services and website © Arena Theatre; Houston, Texas USA.